Application Support Engineer I (Pacific Time Zone)

Cvent is a leading meetings, events, and hospitality technology provider with a strong commitment to innovation and AI integration. The role of Application Support Engineer I involves providing top-tier software support, troubleshooting systems, and collaborating with various teams to resolve client issues effectively.

Responsibilities:

• Provide top-tier software support for Cvent’s product offerings to our customer service team and clients. This role is not customer facing
• Troubleshoot and maintain frontend and backend systems
• Assist operations and development teams with debugging software issues
• Demonstrate critical thinking and clear communication to resolve time-sensitive impacting live events
• Practice ownership of work items assigned to you, utilizing your product knowledge, technical troubleshooting skills, critical thinking, and collaboration with others to drive each issue to resolution for our customers
• Query databases to generate and analyze data for reporting and troubleshooting purposes
• Work with our solutions specialist & sales engineering teams to ensure the successful operation of our partner and client integrations
• Collaborate with multiple teams to find, analyze, and resolve client issues
• Monitor, document and report system and performance issues
• Utilize functional and technical knowledge to facilitate communication between technology teams and other departments on issue status and resolution
• Supply in-depth technical and business product knowledge to multiple teams
• Utilize AI tooling to facilitate and empower your troubleshooting approach

Requirements:

• BS in Computer Science, Information Systems or equivalent major with strong academic performance (Or 2+ years of experience in a technical software support role)
• Excellent problem solving and analytical skills
• Understanding of relational databases and non-relational datastores and how to query them (SQL/N1QL)
• Working knowledge of HTML/CSS
• Understanding of the Software Development Life Cycle
• Solid knowledge of at least one object-oriented programming language
• Curiosity and eagerness to investigate how software works, identify what's going wrong, and propose solutions when something isn't working as expected
• Comfort using AI-powered tools to speed up problem-solving, search through logs, and better understand unfamiliar code
• Outstanding oral and written communication skills with an ability to convey technical information to a non-technical audience
• Aptitude for learning new technologies
• Zealous attention to detail
• APIs: SOAP or REST based
• Monitoring tools: Datadog, Splunk
• Hosting: Amazon Web Services
• Programming: Java, JavaScript, TypeScript, C#, React Native, .Net, Node.js, Python
• Version control: Git CLI, Github
• Build & deploy technologies: Docker and Jenkins