Senior Product Solutions Engineer

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. As a Senior Product Solutions Engineer, you will serve as a trusted technical advisor for strategic customers, focusing on delivering scalable API integrations and data workflows to maximize the value of SpyCloud's platform in security and identity protection use cases.

Responsibilities:

• Serve as the dedicated technical advisor for a portfolio of high-value enterprise accounts, building strong relationships and deep knowledge of each customer’s ecosystem, architecture and goals
• Partner closely with Customer Success Managers to drive customer retention, growth, and satisfaction
• Lead technical planning sessions and business reviews to align SpyCloud usage with evolving enterprise priorities and ensure that the customer is achieving maximum value from the subscription
• Guide customers through the design and implementation of secure, scalable API integrations and data workflows
• Support the embedding of SpyCloud into critical systems—such as SIEMs, SOAR platforms, data lakes, identity platforms, and custom-built applications
• Provide hands-on support for troubleshooting and optimizing RESTful API usage, data formatting, and automation scripts
• Apply subject matter expertise in areas such as Identity, Account Takeover, Fraud Detection, Threat Intelligence, and/or Security Operations
• Advise customers on deploying SpyCloud effectively within their security and identity infrastructure
• Serve as a trusted partner in shaping customer workflows that rely on SpyCloud’s intelligence data
• Lead onboarding and technical enablement sessions focused on API usage, data pipelines, and integration best practices
• Proactively monitor account health and integration performance, identifying risks, blockers, and opportunities for optimization
• Create and maintain reusable assets—including integration guides, scripts, and deployment templates
• Act as the voice of the customer—sharing insights, trends, and feature feedback with Product and Engineering teams
• Participate in roadmap discussions and help evolve SpyCloud’s platform and integration capabilities based on enterprise needs

Requirements:

• 3+ years in a technical, customer-facing role (e.g., Solutions Engineer, Technical Account Manager, Customer Success Engineer)
• Proven experience managing strategic or enterprise accounts with complex integration requirements
• Deep understanding of APIs, data transformation, and integration architecture (RESTful APIs, JSON, scripting with Python or Bash)
• Familiarity with enterprise security and data ecosystems: SIEMs, SOAR platforms, IAM (Okta, Azure AD), and custom applications
• Excellent communicator—able to translate between technical and business audiences
• Confident working with developers, architects, and senior security leaders
• Familiarity with fraud prevention, identity management, or threat intelligence use cases
• Exposure to compliance or regulatory frameworks (e.g., SOC 2, ISO 27001, GDPR)