Project Manager, Field Operations

Aspen Dental is one of the largest retail healthcare business support organizations in the U.S., seeking a Project Manager for Field Operations. This role is critical in driving the successful deployment of new initiatives and processes across field locations, ensuring operational readiness and scalability.

Responsibilities:

• Lead Implementation Projects: Plan, coordinate and oversee the rollout of new programs or operational processes within field operations
• Business Value Alignment & Outcome Driven: Create business cases, return on investments and executive level presentations
• Drive Pilot Success: Document scope of services for each project and analyze performance metrics and training; and create scalable playbooks for national deployment
• Cross-functional Collaboration & Leadership: Partner with key departments – including Operations, IT, Learning & Development, Communications, Marketing, Talent Acquisition, Human Resources, Scheduling Center and Product teams – to ensure smooth implementation and stakeholder alignment
• Change Management: Execute communication and training strategies that drive adoption, engagement and long-term sustainability
• Process Optimization: Identify opportunities for efficiency, standardization and continuous improvement across field operations
• Reporting & Insights: Track performance metrics, feedback from field teams; prepare regular updates for leadership
• Risk Management & Field Experience Focus: Anticipate potential implementation barriers, proactively develop mitigation plans and ensure resolution during implementation phases; inform management and leadership teams of any vendor, partner or customer issues or challenges
• Stakeholder & Prioritization Management: Balance stakeholder needs, create road maps, divisional calendars and align teams to drive business priorities and strategies
• Ethics & Values: Act with integrity and adhere to core values consistently

Requirements:

• Bachelor's degree or equivalent work experience in the business or healthcare industry
• 5+ years of experience in program or project management
• The preferred candidate will have a proven track record of helping healthcare organizations optimize and improve implementation in multi-site or field operations environment
• Certification or Experience with Lean, Six Sigma or process improvement methodologies
• Proficiency with project and change management tools (Monday.com, Asana, Jira, Smartsheet or similar.)
• Experience with Microsoft SharePoint – including site creation, content management, permissions and workflow automation
• Demonstrates aptitude and interest in learning new systems and platforms
• Proven success in managing multiple projects, change management and progress reporting
• Ideal candidate also has operations acumen to understand implications of data, back-end services and operations on user experience
• Ability to be self-directed to solve business issues in implementation, to make decisions about and prioritize own work
• Entrepreneurial with a strong bias towards action
• Ability to lead without authority, building credibility across the organization
• Communicates effectively and listens actively
• Passionate advocate for our field and patients and the user experience