Customer Success Manager

Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization. They are looking for an experienced Customer Success Manager to own and grow customer relationships, drive product adoption, and ensure customers realize value from their services.

Responsibilities:

• Manage a portfolio of Enterprise accounts and serve as the primary point of contact
• Drive onboarding, product adoption, track customer business objectives and goals
• Lead regular customer check-in tracking customer success plans along with quarterly business reviews
• Proactively identify at-risk accounts to leadership and own a cross-functional remediation plan
• Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders
• Cross-functional alignment on upcoming renewals and potential expansions
• Acts with urgency and provide continuous customer communication on customer requests
• Develop, prepare, and nurture customers for advocacy

Requirements:

• BA/BS preferred or equivalent experience
• 5+ years of experience in a similar role as a Customer Success Manager
• Knowledgeable in privilege access management and cybersecurity best practices preferred
• Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Delinea, etc. is a big plus
• Experience working directly with complex, multi-divisional, multi-geographical customers and building strong connections with executive sponsors
• Ability to understand business objectives and success criteria to deliver product value
• Competency with Salesforce and Customer Success Management platforms
• Ability to multi-task, solve problems, and work cross-functionally in a dynamic environment
• Excellent verbal and written communication skills