Temporary Business Operations Analyst II

Dudek is a 100% employee-owned firm that has been serving Southern California’s water and wastewater agencies since 1980. They are seeking a Temporary Business Operations Analyst II to provide Tier 1 and Tier 2 support across their business systems, primarily focusing on Deltek Vantagepoint and financial workflows during a period of elevated demand.

Responsibilities:

• Independently resolve Tier 1 and Tier 2 support requests in Freshservice across Vantagepoint and other business systems; escalate Tier 3 items with thorough documentation and context
• Support Deltek Vantagepoint financial modules including project setup, billing configurations, user access, and basic system configurations under the direction of senior team members
• Partner with Project Accounting, Finance, and other stakeholders to troubleshoot system issues, improve data accuracy, and streamline recurring workflows
• Build and maintain standard reports, data extracts, and dashboards to support Finance, Project Accounting, and operational stakeholders
• Assist with system upgrades and configuration changes by executing test plans, documenting results, and communicating issues
• Develop and maintain process documentation, SOPs, knowledge base articles, and training materials
• Provide guidance and informal training to end users on Vantagepoint and other supported platforms
• Other special projects and assignments as required

Requirements:

• 2–4 years of experience in business systems, financial operations, project accounting, or service desk support within professional services or project-based environments
• Working knowledge of Deltek Vantagepoint or a comparable ERP platform, particularly in financial or project accounting contexts
• General understanding of project-based financial processes, including billing, invoicing, and project cost tracking
• Demonstrated ability to manage a support queue and resolve issues independently at the Tier 1–2 level
• Ability to build standard reports and translate data into useful outputs for stakeholders
• Strong organizational skills and attention to detail; able to manage multiple requests without sacrificing quality
• Proficiency with Microsoft 365, including Outlook, Teams, Excel, and SharePoint
• Deltek Vantagepoint training or certification
• Experience with Freshservice, Agiloft, iCIMS, or similar operational platforms
• Background in environmental consulting, A&E, engineering, or professional services
• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, Information Systems, or related field; or equivalent combination of education and experience