Business Operations - Lead Analyst - NORAM

FICO is a leading global analytics software company, helping businesses in 100+ countries make better decisions. The Business Operations - Lead Analyst role involves partnering with sales leadership to drive growth and operational rigor, translating complex sales data into insights, and managing cross-functional initiatives to support the sales organization.

Responsibilities:

• Partner closely with regional Sales leadership to support a disciplined, metrics-driven operating cadence including pipeline management, forecasting, deal progression, and facilitating QBRs, with MEDDPPICC consistently applied and reflected in Salesforce
• Translate complex sales data into executive-level insights, preparing and owning leadership-facing presentations, reporting materials, and performance updates that go beyond surface-level analysis to communicate the reasoning behind the numbers
• Drive high-impact sales programs including pipeline generation campaigns, sales blitzes, and regional enablement initiatives, owning the operational infrastructure that keeps the team executing effectively
• Support territory optimization, account planning, annual goal setting, and renewal tracking to help the NORAM Sales organization build a healthy pipeline, protect existing revenue, and achieve its corporate objectives with a particular focus on US Financial Services accounts
• Support pricing, deal structure review, and approval processes in close partnership with the Sales, Finance, Legal, Product, and PS organizations
• Serve as a project manager for cross-functional business operations initiatives, maintaining accountability, managing competing priorities, and ensuring workstreams are completed accurately and on time
• Identify and implement AI-enabled tools and process automation to reduce manual effort and scale team output
• Operate with adaptability and strategic awareness, supporting the business through evolving go-to-market motions, organizational change, and emerging priorities as the region scales

Requirements:

• 3 to 5 years of experience in business operations or sales operations within a SaaS or enterprise software company, with demonstrated progression in scope and responsibility over time
• Prior experience supporting sales teams in enterprise SaaS environments is required
• Proven ability to build trusted partnerships across a complex stakeholder landscape including Account Managers, first-line managers, regional GMs, and cross-functional teams, earning credibility through consistent delivery and business acumen
• A strategic, analytical thinker who translates complex sales data into executive-ready insights, connecting performance trends to business outcomes and communicating findings clearly to senior leadership
• Hands-on experience with MEDDPPICC or a comparable enterprise sales methodology, with the ability to apply and reinforce the framework as a day-to-day operational standard across a regional sales team
• Experience leveraging AI tools or process automation to improve operational efficiency and scale team output
• Proven project management skills with the ability to handle competing priorities, drive cross-functional workstreams to completion, and hold partners accountable through ambiguity and organizational change
• Confidence and credibility in front of large, senior audiences with the ability to lead calls, facilitate difficult conversations, and deliver executive-level presentations with clarity and composure
• Advanced PowerPoint, Excel, and Salesforce skills are required
• High energy, leads from the front, and thrives in fast-moving, high-change environments
• Experience with US Financial Services accounts including banks, credit unions, or fintech companies is preferred
• Tableau experience is strongly preferred