Enterprise Customer Success Manager

Domino Data Lab is a software company that helps AI-driven organizations build and operate advanced data science solutions. As an Enterprise Customer Success Manager, you will maintain and grow relationships with clients, ensuring their needs are met while maximizing satisfaction and revenue generation.

Responsibilities:

• Represent Domino during a pivotal period in the customer’s lifecycle; understand and speak to Domino's value proposition in an increasingly competitive and crowded market
• Drive conversations and kick start migration conversations to drive Domino Cloud adoption among VPC and Onprem existing customers
• Work closely with the Scaled CS team to automate CS initiatives and bring a digital experience to listed accounts (roadmap updates, education updates, events, surveys)
• Demonstrate your Domino product expertise and ML Ops / AI knowledge to have meaningful, consultative conversations with customers throughout their renewal process
• Leverage data and insights alongside your understanding of the customer’s goals to prescribe commercial terms that align with the needs of the business
• Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle
• Partner with the Sales Team to ensure on-time delivery of customer renewals without compromising the customer experience along the way
• Maintain and report an accurate forecast for all renewals in your portfolio
• Communicate to the business risks identified and develop resolution strategies, escalating wherever appropriate