Developer Success Engineer

LiveKit is seeking a Developer Success Engineer who will advocate for customers and assist them in their integration of LiveKit products. The role involves supporting developers, triaging and fixing bugs, and collaborating with various teams to ensure customer success on the platform.

Responsibilities:

• Support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community
• Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, update documentation and author technical guides in service of customers
• Regularly meet or follow-up with LiveKit customers to ensure their continued success on the platform
• Collaborate closely with Sales, BD, and Partnerships teams on strategy and support them in customer conversations

Requirements:

• You are an engineer
• You don't mind reading more code than you write
• You're a natural teacher
• You find joy in helping others learn and succeed
• You can break down complex concepts in a way that's easily understood by others
• You have excellent spoken and written English
• You enjoy learning new programming languages (quickly) and prototyping
• You've literally done this before
• You have experience working with a community of developers
• You have contributions to OSS
• You've built something with LiveKit
• In those school group projects, you did most of the work (:sigh:)
• You're multilingual — LiveKit has users around the world