Strategic Customer Success Manager

Atlan is a company focused on building the context layer for enterprise AI, connecting business context behind data for improved accuracy and confidence. As a Strategic Customer Success Manager, you will engage with Fortune 500 and high-growth enterprise customers to drive adoption and measurable outcomes from their AI initiatives while building strong relationships with key stakeholders.

Responsibilities:

• Lead the AI Context Layer: Help customers unlock the full potential of their AI initiatives by ensuring their data is trusted, connected, and ready — Atlan sits at the heart of making AI work in the enterprise
• Partner with Industry Titans: Serve as a trusted advisor to Atlan's customers, including Fortune 500 enterprises and high-growth innovators
• Deliver Measurable Results: Drive clear ROI by helping customers adopt Atlan and see real business impact — through alignment, outcomes, and value, not just usage
• Shape the Future: Bring the voice of the customer into Atlan. Influence product direction, GTM strategy, and how we scale Customer Success
• Trusted Advisor: Deeply understand your customers' AI ambitions and business goals, then design a clear path to value using Atlan
• Relationship Maestro: Build and maintain strong relationships with CDOs, CIOs, Heads of Data, AI leads, and hands-on practitioners across the org
• Success Champion: Own the customer journey end to end — from onboarding and adoption through renewals and expansion — driving long-term success
• AI Evangelist: Capture and share customer wins, helping elevate Atlan's impact across the global AI and data community

Requirements:

• 5-7 years + of professional experience, with 3–5+ years in Customer Success, Consulting, or a closely adjacent customer-facing role
• You've built workflows, tools, and processes using AI and you bring that same energy to your customers
• AI isn't a feature you're curious about — it's how you work. You build with it daily
• You care deeply about customer success and believe in the transformative power of trusted, connected data as the foundation for AI
• Strong understanding of modern data and AI ecosystems — tools like Snowflake, BigQuery, Tableau, Looker, dbt, and similar technologies
• You can translate customer needs into clear insights, success plans, and measurable ROI tied to business outcomes
• Experience owning or supporting renewals and identifying expansion opportunities through value-driven conversations