Customer Success Manager

Crossing Hurdles is a global recruitment firm partnering with leading US-based startups, and they are hiring for a rapidly scaling AI recruiting marketplace. The role involves leading customer support efforts to help clients hire faster using AI technology.

Responsibilities:

• Be the first support hire – Frontline for hundreds of new customers/month solving their #1 problem: hiring faster via AI recruiting marketplace
• High-impact ownership – Lead real-time engagement (chat, Slack, email) + pipeline updates; deep product expertise shapes onboarding at startup velocity
• Elite startup traction – Customer-obsessed culture ("We are the customer support team") shipping fast with extreme ownership and unmatched pace
• Deep technical exposure – Work closely with GMs, Strategic Leads; build support processes shaping how AI transforms recruiting

Requirements:

• 3 - 8 yrs of total experience
• Ability to engage with customers in real-time via chat, Slack, and email
• Deep product expertise to shape onboarding processes
• Experience in a customer support role within a fast-paced environment
• Strong problem-solving skills to address customer hiring challenges
• Ability to work closely with General Managers and Strategic Leads
• Experience in building support processes