About Moon

Moon is an ambitious, independent vertical SaaS company incubated by Home Organizers, a market leader with decades of proven success in home organization through its subsidiaries, including Closet World, Closets by Design, and Brio Water Technology. Born inside one of the industry's largest operators — 6,000+ employees, hundreds of thousands of new customers served annually — Moon is built on a rare advantage: we build for the home improvement industry from within it.

Our mission is to reinvent the home improvement experience end to end. From AI-driven marketing and in-home 3D design to sales, service, and operations, Moon unifies the entire customer and business journey on a single platform — supercharged by Luna, our proprietary AI engine. Where most operators stitch together disconnected tools that don't understand the homeowner, we're building the unified operating system the industry has never had. We're a rapidly growing team of committed builders, driven to reimagine how this industry sells, designs, and delivers — and to power the next generation of operators, from single-location dealers to national franchise networks.

Role Overview

As VP of Product you will own one mission: launch our platform successfully with our flagship customer - guiding a large, established operator through its transition off legacy systems and onto Moon - and, through that launch, build the product into a scalable business ready for the public market, a platform every home improvement business in our first target industry can adopt. These are not separate jobs: the flagship deployment is how the scalable product is proven and built. You will partner closely with the company's engineering and IT leadership, who own delivery within their domains - you are not expected to do everything yourself, but you are accountable for the outcome: a successful launch, a successful customer, and a product ready to scale. Working side-by-side with the VP of Engineering, you will deliver the roadmap on time, like clockwork - with disciplined user testing, standing relationships with the designers, operators, and homeowners we serve, and the judgment to meet customer needs without abandoning strategy.

About the role

• You will join at the stage in which the platform is planned to go live with its flagship customer - depending on final timing, that may be shortly before or shortly after launch. If before, you own that go-live. You will own product outcomes end to end: the go-to-market and customer onboarding plan and its success, the metrics each team lives by, and delivery against the timelines leadership sets.

What you'll do

• Deliver the multi-module roadmap on schedule, in lockstep with the VP of Engineering - on time, like clockwork - and meet leadership's timelines for delivery and goals.

• Own the go-to-market and customer onboarding plan and its success: take our flagship customer off its legacy platform and onto Moon, then turn that into the repeatable playbook for every customer that follows.

• Run user testing and continuous customer contact as core disciplines; ensure we deliver the product users need while holding the line on strategy.

• Manage active iteration of live modules and the concepting of new ones in parallel.

• Manage complex cross-team dependencies and plan for efficient delivery of the roadmap - engineering work is never revised because of improper cross-team communication or dependency management; you make that true.

• Work with engineering and design to develop and run our model for daily shipping and iteration to production, and the continuous improvement of our software.

• Run and follow the rituals of agile with discipline - demo days, weekly planning, retros - as cadence that serves shipping, never ceremony for its own sake.

• Work with users constantly and for real: model our users, then go into actual homeowners' homes with partner companies who allow such tests, and use our software where it is meant to be used.

• Find and enable the automation and efficiency opportunities inside our customers' operations - the platform wins when its users measurably win.

• Own every team's success metrics, critical requirements, and charters - author them, keep them current, enforce them.

• Lead and develop the product and design organization: staff PM, module PMs, 3D strategy, and product design.

Qualifications

• 10+ years in product, including 4+ years leading product organizations at a senior level.

• Has lived the full arc of a high-growth startup - from concepting through scaling - and knows firsthand what each stage demands.

• Has shipped a complex, multi-module B2B or vertical SaaS platform - ideally into an incumbent operation with real users on day one.

• Has owned go-to-market and customer onboarding for a B2B platform, not just the roadmap.

• Metric-native: runs product by outcome pairs and guardrails, not feature lists.

• Proven partnership with engineering leadership delivering on committed dates.

• Field instinct: spends real time with users and customers, then converts it to strategy.

• Obsessed with detail and UI excellence - notices the pixel, the copy, and the friction others ship past.

• Deep understanding of business models, processes, and systems - thinks in unit economics and operational flows, not just features.

• Thrives in a fast-paced environment without sacrificing precision; AI-forward in how they and their team work.

Head of Product Marketing

About this role