Set goals for specific accounts, primarily responsible for OEM/ODM major accounts.
Manage Customer escalations and return-material-authorizations (RMAs).
Coordinate multiple sites and functions to exceed customers' expectations.
Owns results of Pre-Sales, Post-Sales and Customer satisfaction.
In charge of delivering growth and maintaining an opportunity pipeline.
Relationship management with Customer at executive/resolution-making levels.
Accountable for projects/initiatives and drives site focus on efficiency programs.
On-Site Customer and offline Data Center relationship management and information flow, developing growth through next generation.
Accountable for delivery on Customer Satisfaction and customer KPI scoring across all sites.
In charge of improving communication including leading, documenting meeting minutes, actions, owners, due dates, etc.
In charge of making process improvements and driving best practices across multi-sites.
Ensures all client programs execute to contract, hitting key KPIs.
Control of tracking risks on the business and reporting to SMC business accordingly.
Responsible for working closely with Sales Account Manager to create and deliver quarterly business reviews and establishing a cadence for standard reporting.
Schedule and lead recurring customer touchpoints in coordination with Sales and other internal teams.

Bachelor’s degree or equivalent experience
Minimum of 10 years of sales/account/customer success management experience
Experience working within large IT, Data Center services for a customer or organization
Knowledge of AI solutions / GPUs is a plus
Language skills: Spain (Native), English (Fluent).

EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population.

Senior Sales Manager – Customer Success

Key skills