Support our Global Service network and help build a world class field engineering organization
Provide high level customer service
Diagnose problem, travel to customer site, repair and replace defective parts or system(s)
Provide technical support over phone and/or web to customers on hardware and software issues
On-site troubleshooting and resolving complex technical problems on Supermicro equipment
Conduct preventive maintenance, managing repair/parts cycle times
Provide 2nd line support to the reseller / distributors
Work with Technical Account Manager, Service Manager, and Product Manager to define service kits and all service tools
Train new service engineers
Attend and complete all required training and certification exams

Bachelor's degree in Engineering or other technical field preferred
7 years’ experience field engineering servicing complex X86 systems and parts preferred
Will consider Associates Degree in electrical technology, electronics or equivalent military experience
Work experience in large enterprise or certification in Windows and Linux environment is a plus

Senior Service Engineer

Key skills