Solve complex problems and provide technical, analytical and work management support
Schedule and manage work to meet established timelines
Efficiently use available tools to communicate reliability details to external customers
Takes ownership of customer issues until resolved
Assist with resolving customer escalations
Monitor reports to ensure process adherence
Communicate with leadership and employees regarding work execution
Audit work performed to ensure accurate billing
Processes work orders and collaborates with project managers
Provides emergency restoration support and follows safety guidelines

High School Diploma
Minimum 1 year work related experience
Possesses a general knowledge of applications used in Distribution, Customer Experience & Services
Collaborates effectively in a team environment
Proficient in system applications used in Distribution, Customer Experience & Services
Knowledge of local ordinances, permits, and inspections
Must be fluent in English.

Work Management Specialist II

Key skills