Provides reporting and analysis for Operations teams servicing loans
Develops reports using SQL and Business Objects
Visualizes analysis in Power BI, Excel and PowerPoint decks for metric reviews with leadership on all levels
Investigates and identifies strategies to optimize business operations and services, and inform business decisions
Defines business requirements to inform technology build and operations by sourcing and analyzing relevant data
Reviews and documents business processes and collaborates with business stakeholders
Sources business and market data to evaluate the effect of projects on business results
Assesses the efficiency and the performance of technology to deliver expected business results
Identifies and analyzes malfunctions, system workflow, and troubleshoots issues raised by business
Elicits requirements and analyzes feasibility to ensure solutions/initiatives achieve the expected business outcomes
Supports various project teams across the project lifecycle to ensure development is aligned with the business requirements
Develops informative, coherent, and usable project documents for multiple stakeholders covering functional and non-functional business requirements
Applies depth of domain & functional expertise for the assigned portfolio to drive the expected business value
Breaks down strategic problems, and analyses data and information to provide insights and recommendations

Typically between 4
6 years of relevant experience
post-secondary degree in related field of study or equivalent combination of education and experience
Understanding of database management and SQL knowledge
Agile Delivery and Development
Data analysis
Learning Agility
Process improvement and optimization
Organization process optimization
Business architecture frameworks
Stakeholder Analysis and Management
Digital Fluency
Systems Thinking
Business requirements definition and analysis
Insights development and reporting
Application functional design
Functional Analysis
Verbal & written communication skills
Collaboration & team skills
Analytical and problem solving skills
Data driven decision making

Operations Data Analytics Specialist

Key skills