Chief Operating Officer

Role Overview

• Own how decisions get made at Boldr: who sets the bar, who owns the call, who carries it out. Keep decision rights clear so the business moves without stalling or reopening settled calls.
• Build the operating cadence that keeps every function aligned: the reviews, the metrics, and the rhythm that turn strategy into delivery.
• Make sure big commercial and operational decisions get real cross-functional scrutiny before they are committed, so no single function carries a decision alone.
• Partner directly with the CRO to ensure revenue targets are funded by operational and financial reality, not aspiration.
• Hold a clear understanding of key client relationships and the health of the revenue pipeline.
• Ensure commercial commitments are operationally and technically deliverable before they are made, closing the gap between what is sold and what is built.
• Own Boldr's operating technology stack; the platforms, tools, and integrations that run People, Finance, and Delivery across five geographies.
• Set the systems roadmap: prioritise, sequence, and resource implementations (HRIS, workforce, and operations platforms) so they land and get adopted, not just bought.
• Build the data infrastructure that gives the CEO and leadership a single, trusted view of performance: operational, commercial, and financial.
• Hold direct ownership of the operating P&L and budget. Make the resource and cost decisions inside operations that balance growth with responsible stewardship.
• Through VP CX, own Boldr's delivery standard. Define what "great" looks like at scale and hold the organisation accountable to it.
• Build and maintain the operating infrastructure that supports growth without breaking culture or quality.
• Lead a high-performing senior team. Set the standard for how Boldr's leaders lead.
• Keep the CEO informed, not surprised; clear, timely reporting on performance, risks, and material decisions, backed by reliable data.

Requirements

• 12+ years of senior executive leadership, including direct accountability for financial performance and operating systems.
• Proven experience leading multi-geo operations across different cultures and jurisdictions, ideally including emerging markets.
• Direct P&L or budget ownership at meaningful scale in a services, tech-enabled services, or high-growth environment.
• A track record of selecting, implementing, and scaling core operating systems (HRIS, ERP, workforce, or operations platforms) and getting them adopted.
• Strong financial acumen, you can read a balance sheet, challenge assumptions, and translate numbers into decisions.
• Fluency with data, automation, and AI as levers for productivity and margin.
• Experience working in close partnership with a CEO, CFO and commercial leadership (CRO or equivalent).
• Experience operating within a mission-driven, B-Corp, or ESG-aligned organisation (preferred).
• A reputation for delivery: results are not a side effect of your strategy, they are the point.

Tech Stack

• ERP