Associate Customer Success Manager

Role Overview

• Establish a trusted relationship with each assigned customer and drive continued value of our technology solutions
• Identify phased upsell and cross sell opportunities of solutions and services
• Manage the overall and ongoing relationship with multiple customers through proactive, open, responsive, and collaborative account management
• Facilitate frequent customer consultations and communications to strengthen relationships
• Act as ‘Voice of the Customer’ to advocate customer needs/issues cross-departmentally as appropriate
• Develop adoption strategy for new products / features
• Drive renewals across assigned customer base
• Provide data analysis using customer information

Requirements

• Associates Degree in IT, Business or a related field or equivalent experience
• 2-5 years of experience in IT relationship management, project management or account management (Nutanix preferred)
• Prior Customer Success experience or equivalent technology area expertise
• Excellent communication skills both verbal and written
• Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
• Ability to work well with teams and independently
• Strong analytical skills with a proven ability to proactively collaborate and build relationships, take initiative, and creatively problem solve
• Ability and willingness to travel up to 10% or as needed to other CDW locations or client sites
• In-depth knowledge of Microsoft Office Suite.

Benefits

• Annual bonus target of 25% subject to terms and conditions of plan