Customer Success Manager (Full Cycle)

Quickpage is a company that helps sales teams stand out through personalized video. They are seeking a Customer Success Manager to protect and grow their customer base, focusing on stabilizing at-risk accounts and driving renewals.

Responsibilities:

• Stabilize At-Risk Accounts
• Identify usage gaps and risk signals
• Lead stakeholder alignment conversations
• Build and execute structured recovery plans
• Own Renewals
• Manage forecasting and renewal strategy
• Handle pricing conversations and negotiations
• Secure on-time renewals with clear ROI reinforcement
• Drive Adoption
• Guide onboarding with defined success milestones
• Ensure customers adopt key features tied to outcomes
• Deliver strategic check-ins and value reviews
• Improve the System
• Help refine playbooks and health scoring
• Contribute to retention strategy and digital engagement
• Share customer insights with Product and Marketing

Requirements:

• 3 to 5 plus years in Customer Success, Account Management, or SaaS
• Proven experience owning large team account renewals
• Track record of stabilizing at-risk accounts
• Strong communication skills and executive presence
• Comfortable using CRM systems and data to prioritize
• Video communication experience is a plus
• Bonus if you have worked in sales tech or high-growth SaaS environments