Proactively set the customer up for success through optimization of the solution, with special care during critically important peak events
Act as the trusted point of contact and advocate for your customers, driving alignment between their business goals and Salesforce’s capabilities
Guide customers in adopting the Salesforce platform through proactive recommendations and personalized service delivery from the Signature catalogue
Support communications during high-severity incidents, ensuring a smooth and transparent experience while advocating for customer resolution
Clearly articulate and demonstrate the value of Signature Success and platform capabilities to ensure ongoing investment and expansion

Fluent in both German and English
6+ years of experience in Cloud environments in roles such as Customer Success, SaaS platform management, Solution Architecture, or Technical Consulting
Outstanding communication and presentation skills with demonstrated ability to communicate and influence optimally at all levels of the organization, including executive and C-level
Skills for analyzing technical concepts, translating them into business terms and mapping business requirements into technical features
Ability to explain sophisticated technical concepts in business-friendly terms to customers, then explain customer needs to internal partners
Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects
Proven ability to build trust-based relationships and navigate complex, enterprise-level environments

Customer Success Manager – Public Sector, German

Key skills