Product Support Advisor

Role Overview

• Support department to achieve company goals and company goals which includes but is not limited to: a high-end customer order fulfillment, managing inventory to the lowest possible DSO.
• Responsible for managing and supporting the implementation of corporate category strategies and initiatives within operation company (OpCo)
• Supports operation company (OpCo) sales staff with product assortment updates, informational inquiries and delivery of product cutting and training sessions
• Drive operation company (OpCo) required category initiatives and assortment in harmony with corporate requirements
• Executes recommended assortment changes and support positive local supplier relationships.
• Execute Category Management and other initiatives within assigned categories
• Responsible for Category success and overall Support of Corporate core suppliers
• Communicate with planners/suppliers/brokers/sales team/customer service
• Manage and promote local assortment within assigned categories to achieve company goals
• Manage local supplier and broker relationships
• Provide input, support, and guidance to operation company (OpCo) Sales Specialist
• Facilitate corporate assortment training at the operation company (OpCo) as required
• Conduct local supplier reviews and negotiations using corporate best business practices
• Negotiate/secure supplier-funded customer deviated pricing
• Facilitate negotiations and management of local Earned Income programs
• Manage and review company Earned Income components
• Work with supplier Category Captains or Advisors for focus categories as required
• Support inventory depletion process by identifying items to be discontinued and assisting in supplier negotiations to return products
• Drive results on focus categories and support promotional activities and selling events
• Direct line of contact for local sales and communicate with and assist Sales on all issues
• New item and Vendor creation
• Drive increased Sysco Brand sales
• Manage category equities and market pricing to support pricing integrity in conjunction with RevMan team
• Collaborate and review Sales and GP results of Market Cost Price changes with Revenue Management team
• Provide market commodity/industry news and updates to the sales organization

Requirements

• Bachelor's degree or equivalent combination of education and experience in lieu of degree sufficient to successfully perform essential job functions
• 3+ years of experience.
• Experience working within a retail, wholesale or distribution environment
• Ability to manage conflict and reach quick resolution with facts and dialogue
• Ability to multi-task in a fast-paced environment
• Ability to drive positive merchandising change
• Ability to work with all levels of the organization and collaborate with dotted line reporting
• Ability to collaborate and facilitate timely communication
• Ability to work cross-functionally
• Proactive attitude to highlight and address issues as they arise
• Strong written & verbal communications skills
• Strong organizational & planning skills
• Ability to execute all Merchandising standard processes
• Strong supplier negotiation skills and ability to form a professional working relationship with suppliers and brokers
• Strong excel skills

Benefits

• For information on Sysco’s Benefits, please visit https://SyscoBenefits.com