Title Production Manager

Title Resources Group is one of the nation’s largest and fastest-growing title insurance underwriters, delivering trusted solutions to a broad range of customers. The Production Manager leads and supports a multi-state team of Title Searchers and Examiners, ensuring high-quality results and operational efficiency while overseeing daily operations and compliance with company policies.

Responsibilities:

• Provide leadership and support to a team of Title Searchers and Title Examiners in multiple states
• Establish priorities for the team to ensure top quality results are achieved
• Review and evaluate job performance of the team
• Manage all daily processes to ensure operational efficiency and compliance with our service metrics
• Provide technical guidance on title issues
• Monitor employee workload and assign and redistribute as appropriate
• Maintain quality of work of the employees through observation, reporting and coaching
• Ensure that the team maintains very high employee engagement
• Manage employees as appropriate to ensure compliance with company policies and procedures
• Ensure resolution to escalated issues
• Support all recruiting, on-boarding, new hire training efforts for the operation
• Handle daily supervisory responsibilities, i.e. timekeeping, recognition, performance management, etc

Requirements:

• Minimum of 5 years of prior supervisory or management experience required
• 3 + years of business management experience in the closing/title/real estate industry
• Interpersonal Influencing and relationship building
• Analysis, sound judgment and decision-making abilities
• Strong proficiency in Microsoft products and ability to learn new technical applications
• Excellent written and verbal communication skills
• Must be available to work during core business hours and have the flexibility to work extended hours as needed
• Bachelor's Degree preferred or an equivalent combination of education, training, and experience that demonstrates the ability to perform the job functions, may be substituted