Group Reservations Coordinator

Role Overview

• The Group Reservation Coordinator’s primary responsibility is to capture as many group reservations as possible; by utilizing selling techniques effectively and reaching out to past guests.
• Receiving, communicating, coordinating and confirming group reservations for the Resort.
• Monitor all group room blocks on a weekly basis to insure timely release per contracted release date.
• Review all input, changes, billing requirements, and VIP's comp allotment with client.
• Prepare professional and accurate reports such as pick up status, resumes and the like to be distributed to internal and external clients.
• Provide the guest with quality services and experiences and respond to all guests requests promptly to ensure a positive guest stay.

Requirements

• One year certificate from college or technical school; or 12 months related experience and/or training; or equivalent combination of education and experience.
• At least one year of high-volume call center experience in a metric-driven environment is required.
• Previous experience with TRACK Pulse and/ or Springer-Miller Systems (SMS) preferred.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees.

Benefits

• Flexible work arrangements
• Professional development
• Other duties as assigned.