The Group Reservation Coordinator’s primary responsibility is to capture as many group reservations as possible; by utilizing selling techniques effectively and reaching out to past guests.
Receiving, communicating, coordinating and confirming group reservations for the Resort.
Monitor all group room blocks on a weekly basis to insure timely release per contracted release date.
Review all input, changes, billing requirements, and VIP's comp allotment with client.
Prepare professional and accurate reports such as pick up status, resumes and the like to be distributed to internal and external clients.
Provide the guest with quality services and experiences and respond to all guests requests promptly to ensure a positive guest stay.

One year certificate from college or technical school; or 12 months related experience and/or training; or equivalent combination of education and experience.
At least one year of high-volume call center experience in a metric-driven environment is required.
Previous experience with TRACK Pulse and/ or Springer-Miller Systems (SMS) preferred.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees.

Sandestin Golf and Beach Resort®

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