Account Management – Consumer Card Portfolio

Role Overview

• The role is responsible for developing growth strategies and executing account management/engagement programs designed to drive card spend, balances, retention, revenue and profitability for the Consumer Card portfolio.
• This role requires an individual with deep experience in consumer cards, payments, or lending portfolio account management; strong analytical and strategic thinking capabilities; and the ability to translate client behavior insights into profitable growth, retention, and engagement strategies.
• The successful candidate will manage cross-functional initiatives and vendor partnerships, influence senior stakeholders, and ensure recommendations and programs align with business objectives, risk considerations, and legal and regulatory requirements.

Requirements

• Bachelor's degree in business-related field or equivalent education and related training
• Eight or more years' experience developing, managing, or optimizing payments, card and/or lending products
• Strong leadership skills with proven ability to effectively lead cross-functional projects and ability to think strategically
• Strong analytical, cognitive, and critical thinking skills with ability to translate high-level business plans to meet the line of business' needs
• Strong verbal and written communication skills, as well as strong organizational and interpersonal skills; ability to communicate effectively with peers, subordinates and superiors within the Corporation, as well as appropriate individuals external to the Corporation (such as regulators/examiners)
• Conceptual ability to analyze problems and devise solutions
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products and business intelligence tools
• A growth mindset and professional attitude
• Strong work ethic and unyielding commitment to quality
• Ability to work under pressure, handle complex and multiple projects, and maintain an adherence to deadlines.
• Ability to work with and manage remote teams and teammates

Benefits

• medical
• dental
• vision
• life insurance
• disability
• accidental death and dismemberment
• tax-preferred savings accounts
• 401k plan
• no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status)
• 10 sick days (also prorated)
• paid holidays