Customer Service

Role Overview

• In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat
• Manage large amounts of inbound calls in a timely manner
• Able to work without a script and maintain call control
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Identify upsell/cross-sell opportunities
• Actively participate in efforts to support customer satisfaction and maintain quality
• Skillfully change from one task to another without loss of efficiency or composure
• Ability to multi-task using multiple system pending the clients working environment
• Successfully complete all training sessions
• Effectively communicate with patience and understanding to build rapport
• Remain positive and professional in all customer interactions
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
• Flexibility to cross train as requested
• Maintain the utmost confidentiality and security as it pertains to Five Star Solutions policies
• Perform other duties as assigned*

Requirements

• 1 year of previous call center or office background experience required
• 1 year of customer service or customer support experience
• A high school diploma or GED is preferred
• Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
• Previous experience using Outlook, Word & Excel preferred
• Knowledge of CRM systems a plus
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be at least 18 years of age
• A background check and drug screen applicable with state and federal laws is required
• Must be able to speak, read, write and understand English

Benefits

• Paid Training
• typically 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
• Status
• Full Time 40 hours, Benefit eligible 1st of month after 60 days
• Equipment will be shipped to you.
• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment