Allocating inventory to customer orders to ensure on time delivery of products.
Working closely with the customer supply chain team to proactively prioritize customer requirements.
Collaborating with plants and production planners to ensure inventory accuracy and availability.
Monitoring inventory levels at various plants and escalating any shortages to the production planning team and the customer supply chain team.
Communicating with the customer supply chain team about any foreseeable delays in orders being fulfilled and shipped on time.
Managing KPIS related to on time fulfillment.
Ensuring that open orders are accurately entered and meet the minimum requirements in terms of load weight, pallet count etc.
Collaborate with the logistics teams to ensure that orders are dispatched in a timely manner.
Closely adhere to customer operations processes to improve customer experiences and meet established KPIS.
Manage and review open order reports for various plants and monitor reasons for orders not shipping on time.
Partner with teams in weekly meetings to share best practices and work on special projects.
Collaborate with Sales for process improvement and guideline adherence.
Analyze Power BI reports and provide insights.

Post-Secondary Education in Business Administration, Operations/ Inventory Management or Supply Chain is preferred.
Possess superior analytical, teamwork, and organizational skills.
Strong customer satisfaction focus and excellent relationship building skills.
Use of MS office, especially MS Excel at an advanced level is required.
Knowledge of Power BI is an asset.
Experience with JD Edwards and Salesforce is an asset.
Strong open and interactive communication skills (written and verbal).
Ability to problem solve and “think outside the box.”
Ability to manage a large volume of emails and phone calls.
Ability to multitask, prioritize and manage time effectively.
Very good attention to detail.

Customer Supply Chain Associate – Allocation Planner

Key skills