About this role
Role Overview
- Own and drive team performance, ensuring achievement of key KPIs including throughput, productivity, quality, and cycle time
- Monitor daily performance and take action to address gaps, trends, or inconsistencies
- Manage day-to-day workflow execution, ensuring work is properly prioritized, assigned, and progressing
- Ensure adherence to defined processes, payer guidelines, and quality standards
- Coach and develop team members to improve performance, productivity, and quality
- Provide ongoing feedback, conduct performance discussions, and reinforce accountability
- Identify workflow issues, delays, or bottlenecks and escalate as needed
- Support implementation of new tools, processes, and workflow changes
Requirements
- Bachelor’s degree in Healthcare Administration, Business, Finance, or related field — or equivalent combination of education and relevant experience
- 3–6+ years of experience in Revenue Cycle Management or related healthcare operations, with exposure to denial management or workflow-driven environments
- Experience leading frontline teams in a metrics-driven, performance-focused environment
- Demonstrated ability to drive team-level performance, including productivity, quality, throughput, and adherence to cycle time expectations
- Experience managing work queues, daily workflow execution, and operational KPIs at the team level
- Familiarity with payer guidelines, denial processes, and revenue cycle workflows, with the ability to apply this knowledge to support accurate and efficient execution
- Experience identifying performance gaps and taking corrective action to improve team outcomes
- Experience supporting the adoption of new processes, tools, or workflow changes within a team environment
Benefits
- Health insurance
- Professional development opportunities
- Paid time off
- Flexible work arrangements