Develop and manage client and partner relationships to retain business and maintain high degree of satisfaction
Analyze plan performance reporting; interpret data and identify correlations, trends, and opportunities
Plan for and lead client and partner plan performance review meetings; promote programs and services to clients and business partners when appropriate
Understand contract structure, track plan performance against contract terms, and communicate performance to plan and business partners
Strategize and collaborate with external partners and internal team members to develop and deliver proposals and contracts
Solution for and obtain business requirements to resolve issues and provide value-add service offerings to improve client, vendor, and member satisfaction
Oversee Account Managers associated with book of business, oversee training and development, and evaluate performance
Identify process improvements and service offerings which increase client satisfaction and/or reduce operating expenditures
Assist with creation and evaluation of new hire onboarding, training material and approach, and team upskilling and development
Coach and support team through operational changes and personnel issues
Work cross functionally with MedOne teams to improve learning and communication and foster a collaborative team-oriented environment

Bachelor’s degree in business, marketing or related area
5 years of direct account service in PBM or related healthcare or benefits field, or demonstrated knowledge and skillset with MedOne
Intermediate knowledge of Microsoft Office products
Advanced problem-solving skills: root cause analysis, evaluation of solutions, engagement of stakeholders, and ability to execute solutions effectively
Strong verbal and written communication skills with emphasis on clarity and concision, and altering approach to the audience
Strong ability to synthesize and analyze information from various sources to identify trends, opportunities, and risks.

Strategic Account Executive

Key skills