Ensure the safety of visitors and staff
Patrol assigned areas, buildings, and grounds
Protect exhibits, displays, and mountings from loss or damage
Provide the highest level of customer service during interactions with guests
Advise guests of the location of other exhibit halls, restrooms, etc.
Monitor visitor behavior and encourage compliance with safety measures
Maintain order in areas of assignment and assist in the detection and ejection of disorderly persons
Report any damage to exhibits or unsafe conditions
Assist in emergency evacuation of visitors and staff when required
Perform safety and hazard patrols during night shifts

High School Diploma or equivalent
Effective written and oral communication skills
Knowledge of security protocols and best practices
Experienced in best practices in de-escalation
Prior experience managing high-volume groups and visitor traffic
Experienced CCTV and Surveillance technology operator
2+ years of prior Security experience in a Museum or Cultural Institution setting
Previous customer service experience
FDNY Certificate of Fitness, F-03
Must possess and maintain current, valid New York State Security Guard Registration from New York State (8) hour and (16) hour training certification
Strong computer skills
Flexible availability to work day, mid-shift, and night guard shifts, including weekends, holidays, and special events as needed.

Health, dental, and vision insurance options
Flexible spending accounts for healthcare, dependent care, and commuter benefits
Pension plan and 401k plan
Free life insurance coverage
Paid vacation and sick leave
13 paid holidays off
Flexible work schedules
Employee Assistance Program
Free onsite parking

Museum Attendant, Guard

Key skills