Operations Coordinator

Role Overview

• Coordinate project setup and job creation in collaboration with Client Services and Project Finance teams.
• Ensure project information, budgets, timelines, and billing details are accurately maintained within internal systems.
• Support Client Services and Finance teams with project administration and workflow management.
• Maintain project pipeline reporting and assist with revenue forecasting activities.
• Monitor Work in Progress (WIP) reports and support regular project review processes.
• Track project status and ensure key milestones and operational requirements are completed on time.
• Support invoice preparation and billing administration.
• Assist with project audit requirements and compliance processes.
• Support project profitability and utilisation reporting.
• Work with Client Services and Resourcing teams to improve project margins and overall financial performance.
• Identify opportunities for process improvement and support the implementation of operational best practices.
• Raise, manage, and track Purchase Orders (POs) across suppliers and vendors.
• Produce regular operational reports, dashboards, and business performance updates for leadership teams.
• Maintain accurate records across operational systems and databases.
• Document, review, and improve internal processes and workflows.
• Support operational projects and continuous business improvement initiatives.
• Provide support on ad-hoc operational requests and projects across Anthesis.
• Coordinate recruitment activities in partnership with Heads of Department and the People & Development team.
• Manage onboarding and offboarding processes for new starters and leavers.
• Support employee inductions and agency orientation programmes.
• Assist with performance review administration and training coordination.
• Support employee engagement initiatives and activities that contribute to a positive agency culture.

Requirements

• Proven experience in operations, project coordination, project administration, or a similar role.
• Strong organisational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Experience supporting project administration, workflows, or business operations.
• Excellent attention to detail and problem-solving abilities.
• Strong communication and stakeholder management skills.
• Confident working with reporting tools, spreadsheets, and business systems.
• Proactive, collaborative, and adaptable approach to work.
• Experience working within a creative agency, consultancy, or professional services environment is desirable.

Benefits

• Work within a highly motivated team in an innovative and rapidly growing global company
• Opportunity to have a direct impact and be a key part of the growth and development of the business and the team
• Competitive salary in line with, experience and skills
• Competitive benefits including flexible working, 25 days holiday and two volunteering days off and the day off for your Birthday!
• Cooperative, supportive and open working atmosphere.