Chief of Staff, AI Operations Manager

Role Overview

• Serve as a central operating partner to the SVP / Practice Lead and Pod Leads.
• Translate leadership priorities into action plans, operating cadences, trackers, dashboards, and follow-up mechanisms.
• Prepare leadership materials, briefing documents, decision logs, status updates, and executive-ready summaries.
• Track commitments, risks, dependencies, decisions, and action items across the AI Operating Group.
• Help maintain visibility into team priorities, resource constraints, delivery risks, and operating issues.
• Act as a connective layer between AI leadership and enabling functions including HR, Finance, Legal, IT, Security, and Operations.
• Coordinate HR-related processes including onboarding, role changes, internal transfers, contractor coordination, and offboarding support.
• Maintain team rosters, reporting lines, pod assignments, role documentation, and operating group organizational materials.
• Partner with HR and recruiting on job descriptions, hiring workflows, interview coordination, offer status, start dates, and onboarding logistics.
• Manage intake tracking for new AI-related requests, opportunities, internal asks, client needs, and leadership-directed initiatives.
• Help triage incoming requests based on urgency, strategic fit, required capabilities, pod ownership, capacity, and delivery complexity.
• Maintain visibility into intake volume, request status, bottlenecks, aging items, and escalation needs.
• Support build operations across AI pods through project trackers, milestone reporting, risk logs, dependency tracking, and status updates.
• Manage operating rhythms across leadership syncs, Pod Lead meetings, all-hands meetings, training sessions, and monthly operating reviews.
• Track AI Operating Group costs across people, contractors, vendors, tools, licenses, subscriptions, infrastructure, and project-level spend.
• Facilitate compliance with AI Operating Group technical standards, infrastructure protocols, and internal governance expectations.
• Use AI tools to improve the speed, quality, and scalability of operational work.

Requirements

• 5+ years of experience in operations, chief-of-staff support, business operations, consulting operations, program management, finance operations, or practice management
• Experience supporting senior leaders and coordinating across multiple teams or workstreams
• Strong project management, PMO, operating cadence, and follow-through capabilities
• Experience with budget tracking, reporting, financial analysis, cost management, or operational metrics
• Strong organizational skills and exceptional attention to detail
• Excellent written and verbal communication skills, including the ability to create executive-ready materials
• Comfort operating in a fast-changing environment with ambiguity and shifting priorities
• Ability to handle confidential information with discretion
• Genuine interest in AI and regular use of AI tools to improve productivity
• Ability to work effectively with technical and non-technical stakeholders.

Benefits

• Continuing education and professional development resources
• Mentorship program
• Supportive work environment
• Inclusive culture