Customer Service Operations Assistant

Role Overview

• Lead collaboration with other teams to address challenges, improve processes and share insights to improve Customer Service Operations.
• Maintain our Customer Service policy and procedure database, reviewing content to ensure accurate documentation.
• Develop and update customer response templates across multiple platforms that help teams deliver fast and consistent support.
• Manage holiday calendars and systems, ensuring accuracy and timeliness.
• Handle Customer Service communications, including writing weekly department announcements and responding to inquiries in the team email inbox.

Requirements

• High school diploma or equivalent.
• Bachelor's degree preferred.
• 2+ years of customer service experience.
• Prior leadership experience is preferred.
• Proficiency in Microsoft Office.
• Strong communication, organizational and time management skills.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.