Customer Experience Quality Governance Specialist
Eden Prairie, Minnesota, United States of America
Full Time
3 days ago
$69,500 - $86,900 USD
No Visa Sponsorship
Key skills
SAPCritical ThinkingProblem Solving
About this role
Role Overview
- Support delivery of a consistent, high-quality customer experience
- Strengthen CX governance, process visibility, and cross-functional coordination
- Monitor and assess complaint records for consistency and completeness
- Identify gaps or inconsistencies in complaint documentation
- Facilitate follow-up with appropriate teams when documentation is incomplete
- Identify recurring complaint patterns and elevate systemic risks
- Provide solutions and coordinate with key stakeholders
- Facilitate access to quality-related documentation for customer requests
- Track documentation request trends
- Coordinate customer documentation requests in alignment with Quality and Regulatory teams
- Gather required inputs and documentation to support label updates
- Track and report trends related to label deviations or governance bypasses
- Serve as the CX Quality & Technical liaison for material creation and change requests
- Monitor complaint data integrity and classification consistency
Requirements
- College diploma in related field preferred
- Minimum three (3) years of experience in food manufacturing environment preferred
- Experience supporting commercial, master data, or quality processes within SAP Required
- Strong Critical Thinking Skills
- Problem Solving Skills
- Analytical Mindset
Benefits
- Medical, Dental, Vision, Life, Short and Long-term Disability Insurance
- 401(k) with 7% company contributions
- 3 weeks Paid Time Off
- Paid holidays and 2 floating holidays
- Paid parental leave
- Advancement Opportunities