Key skills
Leadership
About this role
Role Overview
- Partner across member processing and other business areas to identify improvements in Member Processing
- Research and document business issues involving workflow procedures and processes
- Lead initiatives with strategic and tactical impact on ensuring business benefits are realized
- Develop and manage an integrated plan for initiatives
- Analyse data and Trend issues being experienced in the business and propose solutions
- Communicate and present considered key insights to leadership and stakeholders
- Coordinate between impacted areas and departments to ensure initiatives are fully integrated into the business
Requirements
- University degree
- 7-10 years experience in Canadian Retirement
- Ability to influence and negotiate with others to meet initiative deadlines
- Strong knowledge of Canadian Retirement structure/technologies and processes
- Bilingualism (English and French) is an asset
- Creative & innovative thinker with ability to challenge the status quo with significant change
- Strong understanding of the customer lifecycle in Canadian Retirement
- Proven ability to lead change initiatives
- Strong internal network at all levels of the organization
Benefits
- Health, dental, mental health, vision insurance
- Short
- and long-term disability
- Life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans including pension and global share ownership plan with employer matching
- Financial education and counseling resources
- Generous paid time off program including holidays, vacation, personal, and sick days
- Full range of statutory leaves of absence