Manager – Salesforce Admin

Role Overview

• Analyze business processes
• Gather requirements
• Create reports and dashboards
• Work closely with technical teams
• Support front-end teams

Requirements

• Business Requirements Gathering
• Requirement Elicitation Workshops
• Process Mapping (As-Is / To-Be)
• User Story Creation & Acceptance Criteria Definition
• BRD, FRD, and Functional Specification Documentation
• Gap Analysis & Impact Assessment
• Backlog Management & Prioritization
• Requirement Traceability
• Strong understanding of Salesforce Sales Cloud
• Opportunity, Account, Contact, Lead & Pipeline Management
• Salesforce Security Model (Roles, Profiles, Permission Sets)
• Approval Processes & Business Automation
• Salesforce Reports & Dashboards
• CRM Analytics (CRMA) / Revenue Intelligence
• Salesforce Best Practices & Standard Functionality Adoption
• Data Quality & Data Governance
• Functional Solution Design
• Wireframing and Process Flow Creation
• Translating Business Requirements into Salesforce Solutions
• Collaboration with Admins, Developers & Integration Teams
• Integration Requirement Analysis
• Change Request Evaluation & Effort Estimation
• Release Readiness Support
• UAT Planning & Coordination
• Test Scenario & Test Case Creation
• Defect Management & Validation Testing
• Business Sign-off Management
• Post-Deployment Validation
• Dashboard & KPI Definition
• Salesforce Reporting
• Data Migration & Data Validation
• Master Data Management
• Data Analysis and Trend Identification
• Pipeline Analytics & Sales Performance Reporting
• Stakeholder Management
• Executive Communication
• Cross-functional Collaboration
• Workshop Facilitation
• Agile / Scrum Methodology
• JIRA & Sprint Planning
• Risk, Dependency & Issue Tracking
• User Training & Adoption Programs
• SOP & User Guide Creation
• Change Impact Assessments
• Enablement Planning
• User Feedback Collection & Continuous Improvement
• Adoption Monitoring & KPI Tracking
• Strong Analytical Thinking
• Problem Solving
• Critical Thinking
• Excellent Written & Verbal Communication
• Presentation & Facilitation Skills
• Attention to Detail
• Customer-Centric Mindset
• Ability to work with Global Stakeholders
• Salesforce Certified Business Analyst
• Salesforce Administrator Certification
• Salesforce Sales Cloud Consultant
• Agile/Scrum Certification (CSM/PSM)
• CRM Analytics Certification (preferred)

Tech Stack

• Cloud

Benefits

• Business Analysis & Requirements
• Salesforce Functional Expertise
• Solution Design & Delivery
• Testing & Quality Assurance
• Data & Reporting
• Stakeholder & Project Management
• Change Management & Enablement
• Analytical & Soft Skills