Support a portfolio of clients in onboarding, adopting, and daily use of the MoveWORK platform;
Train and advise users to help them fully leverage the features of our solutions;
Analyze usage, identify areas for improvement, and implement actions to increase client engagement and satisfaction;
Manage client requests and coordinate their resolution with the relevant teams;
Build trusted relationships with your contacts and become their preferred partner in the success of their digital projects;
Promote innovations and new platform features to your clients;
Collect, analyze, and share user feedback to contribute to the continuous improvement of our products and services;
Actively participate in creating and improving training materials, FAQs, and internal best practices.

You have at least 2 years of experience in B2B customer relations, Customer Success, application support, consulting, or client onboarding in a digital environment.
You enjoy understanding your contacts' challenges, supporting them in achieving their goals, and building long-term trusted relationships.
With excellent interpersonal skills, you adapt your communication to various stakeholders, whether operational staff, managers, or executives.
Curious, pedagogical, and customer satisfaction–oriented, you enjoy digital environments and are comfortable explaining, training, and simplifying digital solutions for users with diverse profiles.
You demonstrate autonomy, organization, and analytical thinking.
You enjoy solving concrete problems by seeking pragmatic solutions tailored to your clients' needs.
You know how to gain buy-in, highlight the benefits of a solution, and support your contacts through change.
Persistent and proactive, you move initiatives forward even in complex situations or with demanding stakeholders.
You are fully fluent in French. Proficiency in Spanish is a real asset, and English is a plus.

Permanent full-time contract (CDI) — 40 hours/week
Fixed hours Monday to Friday from 8:00 to 17:00 with a one-hour lunch break
One day of remote work per week (Monday)
A structured onboarding program and comprehensive product training
Salary between €19,000 and €21,000 paid over 14 months + annual bonus
Meal vouchers worth €7.23 per day, covered 100% by the employer (€159.06 per month)
Health insurance fully covered by the employer
Monthly transport pass contribution (€40)
Favorable compensation policy for public holidays worked (salary premium and compensatory time off)
A small, close-knit team with hands-on management and a culture of mutual support
A varied and responsible role at the heart of customer relations, allowing you to develop recognized expertise in supporting digital projects and the SaaS space.
Spacious office located at Av. Casal Ribeiro n°18 – 9 Dtº, 1000-013 Lisboa, Portugal

Junior Performance Coach

Key skills