Act as a brand ambassador for a world-renowned market leader in premium household appliances and consumer electronics
Professionally answer inbound requests from Dutch-speaking customers via phone, email, and live chat regarding product features, warranties, delivery status, and device setups
Carefully diagnose customer problems with smart technology and home appliances, providing clear solutions or routing cases to engineering and repair teams
Accurately log all customer feedback, interactions, and ticket resolutions into the CRM database
Participate in regular, fully paid training sessions to stay updated on new product launches, digital software, and advanced customer care strategies

Native or near-native fluency (C1/C2 level) in written and spoken Dutch
Solid professional command (B2 level) of English for internal company communication
Already living in Lisbon, or fully prepared and legally permitted to relocate to Portugal independently
Superb verbal and written communication abilities, backed by a patient, solution-oriented, and customer-first approach
Strong digital skills with the ability to multitask across multiple software systems and quickly master new platforms
Prior experience in call centers, customer support, retail, hospitality, or technical helpdesks is preferred
A genuine interest in consumer electronics, smart home ecosystems, or modern kitchen appliances is preferred

Base Salary: €1,400 gross per month, paid 14 times per year
Language Bonus: An extra €150 monthly premium for utilizing your specialized Dutch language skills
Performance Bonus: Up to €100 monthly in KPI incentives based on quality and productivity targets
Meal Allowance: €7 per active working day (adding roughly €140 to €150 extra net cash per month)
Immediate Coverage: Comprehensive private health and life insurance policies starting on your very first contract day
Career Progression: Transparent paths for rapid internal promotion
Company Culture: A lively, multicultural workplace featuring regular team events, cultural activities, and a highly supportive management team

Dutch Speaking Customer Experience Advisor

Key skills