Quality Assurance Analyst
United States
Full Time
2 hours ago
No Visa Sponsorship
Key skills
Communication
About this role
Role Overview
- Monitor recorded OPI/VRI interpretation sessions
- Evaluate interpreter performance using QA standards
- Provide coaching and performance feedback
- Identify quality trends and recommend improvements
- Ensure compliance with company and client standards
- Prepare QA reports and documentation
- Collaborate with Operations, HR, and Training teams
Requirements
- 2+ years of OPI/VRI interpretation experience
- Previous QA experience in a BPO or Language Services environment preferred
- Excellent English communication skills
- Strong attention to detail and analytical skills
- Experience providing coaching and feedback
Benefits
- Work from home (remote)
- Excellent work environment
- Opportunities for growth