Senior Manager, ATC Onboarding

Role Overview

• Drive PMO & Program Management Excellence
• Execute the process framework for site onboarding and ensure execution discipline across roles with onboarding responsibilities
• Manage integrated onboarding timelines, milestones, dependencies, and risks
• Orchestrate onboarding workstreams cross functionally (Quality, Medical, Patient Support, Commercial), ensuring clarity of roles, timelines, and deliverables
• Proactively identify issues and drive resolution through appropriate escalation pathways
• Ensure onboarding execution aligns with operational excellence, compliance, and readiness expectations
• Maintain onboarding playbooks, templates, and standard operating rhythms
• Organize internal status meetings, aligning site level support teams with network level hub members, streamlining communication across forums
• Manage Onboarding Tools, Platforms & Technology Infrastructure
• Maintain accuracy and continuous improvement of onboarding project management tools and platforms maintenance (e.g., Smartsheet or equivalent)
• Standardize tracking, documentation, and reporting artifacts
• Ensure data quality, adoption, and consistency across onboarding program
• Identify opportunities to streamline workflows and improve visibility through tooling enhancements
• Provide Leadership Reporting & Visibility
• Help develop and maintain program-level dashboards and reporting across onboarding timelines, risks, and outcomes
• Aggregate execution data into clear, actionable insights for leadership
• Provide regular onboarding performance updates to the Director, ATC Onboarding and key stakeholders
• Highlight trends, bottlenecks, and improvement opportunities supported by data
• Lead Continuous Improvement
• Conduct structured post-activation check-ins to evaluate onboarding effectiveness and inform continuous improvement initiatives
• Synthesize insights, themes, and opportunities; share findings with internal teams and leadership to inform continuous improvement
• Partner with Account Directors and the Director, ATC Onboarding, to ensure feedback is translated into action where appropriate
• Analyze qualitative and quantitative feedback across sites and customer archetypes
• Identify root causes of recurring execution challenges and partner with cross-functional teams on improvements
• Embed learnings back into onboarding processes, tools, and PM standards

Requirements

• Master’s degree with 6+ years of relevant experience OR Bachelor’s degree with 8+ years of relevant experience
• 7 –10+ years of experience in project management, PMO leadership, operations, or large
• scale cross
• functional execution
• Demonstrated success applying formal project management practices in complex, regulated environments (healthcare, life sciences, or similar)
• Strong analytical, reporting, and stakeholder management skills
• Strong organizational, communication, and stakeholder management skills, with the ability to influence, align, and drive execution across cross functional teams without direct authority
• PMO or program leadership experience supporting multiple concurrent initiatives
• Experience scaling standardized execution models across teams
• Strong proficiency with project management tools (Smartsheet or equivalent)
• Continuous improvement mindset with comfort using data to drive change
• Cell Therapy, specialty pharmaceutical, or site of care experience
• Demonstrated ability to manage multiple onboarding engagements simultaneously
• Customer centric mindset with strong facilitation skills
• Ability to operate effectively in fast paced, ambiguous environments.

Benefits

• Discretionary annual bonus
• Discretionary stock-based long-term incentives
• Paid time off
• Company-sponsored medical, dental, vision, and life insurance plans