Be a subject matter expert on our policies, products, services, and initiatives.
Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward.
Accurately and clearly document files to reflect conversations and actions taken on claims.
Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges.
Ensure that daily call centre metrics are met while taking a high volume of inbound calls.
Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner.
Execute multiple tasks aligning with changing priorities and time-sensitive deadlines.

Customer service and sales experience preferred.
Insurance experience is considered an asset.
Self-motivated, resourceful, and resilient to overcome various situations is essential.
Excellent listening and communication skills with the ability to foster strong working relationships.
Have a great critical thinking: you challenge assumptions, identify risks early, and continuously improve processes to drive better outcomes.
No Canadian work experience required however must be eligible to work in Canada.

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 5%
Pension offerings provide flexibility and long-term security for our employees

Customer Service Representative – Auto Claims

Key skills