Key skills
SalesforceCommunication
About this role
Role Overview
- Resolving escalated policyholder and agent concerns
- Responding to emails, phone calls, and inquiries from agents, contact center and field partners
- Documenting interactions in Salesforce
- Providing exclusive concierge / white label service to Mega accounts
- Specialized service aimed toward unique insurance carrier requests
Requirements
- High School Diploma
- 1-3 years of experience
- Prior customer service experience
- Strong communication skills (both verbal and written)
- Microsoft Office (Word, Excel and PowerPoint)
- Preferred Salesforce experience
Benefits
- Health and safety measures against COVID-19
- Reasonable accommodations for individuals who need assistance