Senior Quality Assurance Consultant

Role Overview

• Design, implement, and maintain a quality assurance measurement and review program for the E&S Wholesale Division.
• Perform complex quality reviews adhering to program guidelines and audit standards, including re-performing audits of peers and/or vendor partners; requires increased independent judgment and discretion.
• Analyze quality review results to assess performance, identify trends, and surface opportunities for improvement; present findings to business leaders as needed.
• Develop and communicate implementation tools to drive ongoing process improvements to employees on a monthly basis.
• Ensure quality assurance findings are corrected, documented, and tracked to resolution.
• Actively participate in QA meetings and discussions; provide feedback to managers, coaches, and individual employees regarding quality reviews.
• Manage and facilitate implementation of changes to QA processes, including program design and attributes.
• Lead all testing and evaluation efforts related to systems updates or enhancements tied to new regulatory requirements.
• Evaluate State Regulatory Filings for accuracy and completeness, ensuring they are prepared in accordance with state-specific requirements and cadence; serve as the technical resource for carrier or state regulatory audits.
• Serve as the primary point of contact for Legal/Compliance to ensure newly enacted state statutory and regulatory requirements are reflected in systems configuration, training guidance, and workflow processes.
• Monitor team operations to ensure compliance with SOX, internal controls, and regulatory requirements; assist in developing and implementing action plans as needed.
• Champion and model change management behaviors to support organizational evolution.
• Maintain high visibility of the Quality program by reporting on progress and successes across the organization.
• Provide support and technical expertise to internal partners (e.g., Corporate Audit) as needed.
• Perform other duties as assigned.

Requirements

• Strong working knowledge of Commercial Lines Excess & Surplus Lines industry.
• Advanced understanding of E&S compliance processes, surplus lines taxes and filings, and standard MGA or wholesaler processes and procedures.
• Four or more years of experience in a supported business area, preferably in quality assurance.
• Ability to manage high-volume tasks simultaneously while ensuring timely, accurate, and high-quality completion.
• High attention to detail with a focus on producing error-free work.
• Strong written and verbal communication skills with the ability to collaborate across business areas and with senior leaders.
• Excellent coaching, feedback, and mentoring skills with the ability to communicate clearly at all levels of the organization.
• Effective at working with cross-functional teams on varying business initiatives.
• High school diploma or equivalent 3 years of insurance, operations, or related experience.

Benefits

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
• If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
• You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
• In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.