Quality Assurance Supervisor

Role Overview

• Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policies
• Monitor data entered into State Systems and other participant management systems for accuracy and timeliness
• Identify deficiencies and trends, document findings, and recommend corrective action
• Support local QA staff in resolving file and data issues to ensure no eligibility issues or disallowed costs
• Lead bi-weekly check-in calls with Program Directors, Regional Directors, and other appropriate staff
• Ability to maintain and update multiple spreadsheets and reporting tools daily
• Monitor quality assurance reports and dashboards and alert Quality Assurance Manager of any discrepancies
• Assist with preparation for and response to program monitoring and audits
• Support the development and continuous improvement of policies, procedures, and quality management practices
• Partner with the Training Coordinator to address recurring issues and conduct targeted training with local QA staff
• Maintain up-to-date knowledge of standard operating procedures and contract and TEGL updates
• Review incoming invoices, payment requisitions, and ACH requests for accuracy, proper authorization, and complete documentation before requests are submitted to management
• Process weekly billing by preparing detailed payment spreadsheets and submitting to management for timely approval and payment
• Identify any missing information, duplicate entries, or mathematical discrepancies. Collaborate with internal teams (operations, project managers, fiscal) to quickly resolve variances
• Maintain a high level of accuracy and confidentiality in handling participant information
• Approach each day and task with a positive attitude and a “ZAG” mindset
• Other duties and projects as needed

Requirements

• Bachelor's degree or equivalent workforce experience
• WIOA, TANF, and/or SNAP experience in quality assurance, monitoring, compliance, case management, and/or eligibility a must
• Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills
• Must be computer literate with strong MS Excel skills, Google Drive experience and the ability to learn specialized databases and software systems
• Excellent interpersonal and communication skills, both oral and written
• A demonstrated ability to thrive in a fast-paced environment while maintaining a high level of confidentiality.

Benefits

• health insurance
• retirement plans
• paid time off
• flexible work arrangements
• professional development