Senior Quality Assurance Manager

Role Overview

• Define and execute a comprehensive QA strategy aligned with the company's delivery model and business objectives, building the QA function from the ground up including operating model and delivery frameworks.
• Establish QA service offerings, methodologies, standards, and best practices across projects, and continuously mature these processes to improve quality, efficiency, and predictability.
• Develop scalable QA processes that balance onshore expertise with offshore execution, and partner with leadership to align QA capabilities with broader delivery and growth strategies.
• Provide direct leadership of the QA team, including goal setting, performance management, coaching, career development, and recruitment, while fostering a collaborative and engaging team environment.
• Establish role expectations, skill progression paths, and training plans for QA team members, and mentor them on insurance domain knowledge, testing best practices, and automation approaches.
• Define talent needs up to Assistant Manager level and conduct talent planning to ensure staffing and technical expertise meet current and future business needs.
• Oversee QA-owned deliverables across client projects, reviewing and approving test strategies, test plans, and execution approaches for complex engagements.
• Partner with project managers, delivery leaders, and technical teams to align QA activities with project plans, monitoring testing progress, risks, and defects and escalating as needed.
• Participate in client-facing discussions on QA approach, readiness, and outcomes, ensuring QA activities support successful UAT, production readiness, and go-live milestones.
• Support continuous improvement through post-implementation reviews and lessons learned.
• Establish standardized QA processes for test planning, execution, defect management, and reporting, and evaluate, select, and implement QA tools and automation frameworks (e.g., Selenium, Playwright).
• Define the automation strategy and roadmap, promote integration of QA into CI/CD pipelines and Agile delivery, and collaborate cross-functionally with architects, developers, sales, and account teams to embed quality throughout the delivery lifecycle.

Requirements

• Bachelor's degree in Business, Computer Science, Information Systems, or related field required, or equivalent QA/testing experience
• 7-10 years' experience in Quality Assurance
• 5+ years' proven leadership or management role
• Proven experience building, scaling, or formalizing a QA team or QA function
• Experience managing hybrid onshore/offshore delivery models
• Hands-on experience with enterprise software testing, preferably within the insurance industry
• Experience supporting Agile, Scrum, and Waterfall delivery methodologies
• Strong understanding of QA methodologies, testing lifecycle, and defect management
• Experience with test automation frameworks and tools (e.g., Selenium, Playwright)
• Familiarity with CI/CD pipelines and automated testing integration
• Demonstrated experience with core insurance platforms such as Insurity, Guidewire, or similar systems strongly preferred
• Strong communication, analytical and problem-solving skills

Tech Stack

• Guidewire
• Selenium

Benefits

• Generous PTO plan with paid holidays + floating holidays
• 100% paid Employee Healthcare on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• 401k with employer match, vested on Day 1
• Opportunity to work for a growing, global organization.
• Ability to engage with clients and internal partners to make an impact.
• Organization-wide focus on growth and development