Partner with Human Resources stakeholders, business leaders, and technical teams to define product vision, prioritize investments, develop multi-year roadmaps, and identify opportunities to improve employee experiences through automation, self-service, modernization, and process optimization.
Own and maintain the ServiceNow Human Resources Service Delivery product backlog, prioritizing features, enhancements, integrations, and defect remediation activities based on business value, risk, and organizational priorities while translating requirements into actionable delivery plans.
Lead Agile product management activities including backlog refinement, sprint planning, user story development, testing, sprint reviews, and release planning.
Collaborate with architects, engineers, and platform teams to evaluate solution options, support integrations, drive workflow automation, and advance platform modernization initiatives that align with enterprise architecture, security, and governance standards.
Drive continuous improvement by collaborating with stakeholders to enhance employee experiences, gather feedback, analyze performance metrics, and identify opportunities to leverage automation, artificial intelligence, reporting, analytics, and ServiceNow innovation while promoting platform governance and leading practices.

5+ years of experience serving as a Product Owner, Product Manager, Platform Owner, Business Analyst, or similar role supporting ServiceNow Human Resources Service Delivery (HRSD).
5+ years of hands-on experience with ServiceNow Human Resources Service Delivery capabilities, including: Case and Knowledge Management, Employee Center / Employee Service Center, Lifecycle Events, Employee Journeys, HR Agent Workspace, Human Resources Portal, Employee Self-Service
5+ years of experience supporting Human Resources processes and workflows, including: Employee lifecycle management, Onboarding, Offboarding, Employee relations, Employee document management, Performance management, Employee self-service capabilities
5+ years of experience defining requirements, managing product backlogs, creating user stories, developing acceptance criteria, and supporting Agile software delivery teams.
Current ServiceNow Certified Implementation Specialist – Human Resources Service Delivery (CIS-HR) certification.

ServiceNow HRSD Technical Product Owner – Human Resources Service Delivery

Key skills