Engage proactively with prospective students through phone, messaging platforms and email to support progression towards enrolment decisions
Provide accurate guidance on application processes, admission requirements, timelines and next steps to support student conversion
Manage and maintain student records and engagement activity accurately within CRM systems including HubSpot
Support conversion performance by maintaining consistent follow-up activity and meeting defined productivity and quality expectations
Represent partner universities professionally and communicate key value propositions in alignment with institutional guidelines and service standards
Participate in onboarding, training and quality calibration activities to maintain service consistency and conversion effectiveness

Professional working English (fluent written & spoken)
Strong communication and persuasion skills
Comfort working towards targets in a structured environment
High level of organisation, follow-up discipline and accountability
Passion for helping students
Background in education, sales, customer service or student advising (Desirable)
Exposure to international study pathways or overseas education (Desirable)
Experience engaging with international students and parents (Desirable)

Student Enquiry Officer – 3-month contract

Key skills