Provide staff support through the IT helpdesk (Jira Service Management) for day-to-day IT matters
Manage access to SaaS systems, including regular reconciliation (Microsoft 365, Okta, Atlassian, Slack, Zoom)
Set up email accounts, groups and calendars (Microsoft 365, Exchange Online, AD/Entra ID)
Install, configure, and upgrade software for self-hosted systems
Server maintenance and upgrades
Monitor servers and services (Zabbix), resolve or escalate incidents
Troubleshoot outages, creating RFO (Reason of Outage) documents if required
Handle IT matters as needed during staff onboarding/offboarding, including endpoint enrollment (MDM) and asset delivery
Support local office facilities: workplace equipment, network and meeting-room setup, hardware inventory, and coordination with local vendors and the office landlord
Work with the wider IT and Security team to build, document, and implement internal processes and workflows
Contribute to the continuous improvement of the organization’s security hygiene and policies
Help with hardware service and maintenance
Plan and deliver assets to employees

3 years of working experience with Linux and be comfortable administering RHEL/CentOS and Debian/Ubuntu systems
An understanding of networking concepts, ideally with some hands-on experience
A working knowledge of Windows and MacOS systems
Good spoken and written English language skills
Microsoft 365, Exchange Online and Active Directory administration
Understanding and maintenance of IT hardware
Ability to work a mixed schedule with partial overlap with European time zones
Experience working in an IT helpdesk/customer support environment would be an advantage
Experience with identity/SSO (Okta), MDM (Hexnode or similar), or endpoint security (EDR) tooling would be an advantage
Previous exposure to virtualization platforms would be an advantage
Working experience with Apache, Nginx, MySQL, PostgreSQL, Zabbix, Puppet, Ansible, Docker, k8s would be great too, otherwise a keen willingness to expand your skills in these directions

A role at the forefront of cloud technology with real impact and growth opportunities
A collaborative environment where your ideas are valued and shipped
Other perks and engagement opportunities
Share options
Referral bonuses

IT Engineer

Key skills