Collaborate with engineers and DevOps teams to produce clear, concise, and accurate documentation
Create and maintain developer guides, API docs, technical tutorials, and system architecture documentation
Collaborate with subject matter experts (SMEs) to gather and validate technical information
Translate complex technical concepts into simple, user-friendly content tailored to developers, DevOps, and enterprise IT professionals
Maintain and improve documentation version control, structure, and usability
Contribute to onboarding materials, use case examples, and product release notes
Ensure consistency and accuracy across all technical documents in line with NetFoundry’s voice and brand
Conduct content audits and propose improvements to documentation structure and accessibility
Work with UX, engineering, and support teams to identify documentation gaps and user pain points

3+ years of experience as a Technical Writer in a software, networking, or cloud infrastructure environment
Strong understanding of networking concepts (e.g., Zero Trust, SD-WAN, VPN, TLS, DNS, edge computing)
Experience documenting RESTful APIs, SDKs, and command-line tools
Familiarity with Markdown, Git, Swagger/OpenAPI, and documentation generators (e.g., Docusaurus, Hugo, MkDocs)
Excellent writing, editing, and proofreading skills with a keen eye for detail
Ability to grasp complex technical concepts quickly and communicate them clearly
Experience working in Agile/Scrum development environments
Familiarity with Kubernetes, DevOps practices, or cloud platforms like AWS, Azure, or GCP
Experience contributing to open-source projects or developer-focused documentation
Ability to create visual aids like flowcharts, network diagrams, and architecture schematics (e.g., using Lucidchart, draw.io, or similar tools)

Fully remote with flexible working hours
Comprehensive health benefits (Medical, Dental, and Vision) with expanded well-being benefits
Employer-paid Life, AD&D, Short-Term & Long-Term Disability
Learning and Development Budget
401K with company match
Paid Holidays
Unlimited PTO
Technology Stipend
Electronics Allowance

Technical Writer

Key skills