About this role
Role Overview
- Create, update, and manage user guides, release notes, and other technical documentation
- Ensure release notes are accurate, clear, and completed on time for every sprint
- Work closely with product managers, developers, and customer support teams er to gather information
- Convert complex technical concepts into easy-to-understand content for end-users
- Review and edit documentation created by other team members
- Establish and maintain templates, guidelines, and best practices for technical documentation
- Collect and incorporate feedback from users and stakeholders
Requirements
- 2-5 years of experience as a Technical Writer, preferably in a software or technology-related environment
- Strong understanding of software development processes
- Excellent writing, editing, and proofreading skills
- Proficiency with documentation tools such as GoogleDocs, Snagit, Microsoft Word
- Bachelor’s degree in Technical Writing, English, Communications, Computer Science, or a related field is desirable; equivalent real-world experience is welcome
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment
Benefits
- Health, dental, vision, and life insurance from day one
- Generous PTO and unlimited sick days
- MacBook setup provided
- Remote-first environment with flexible working hours across North America