Commercial Account Director

Role Overview

• Build and manage close relationships with allocated B2C operators in the United States, including establishing executive-level relationships with key senior client leaders to deepen trust and long-term partnership
• Proactively develop and manage a structured executive engagement cadence with each client, ensuring at minimum a quarterly business review focused on critical deliverables, health of the partnership, and growth orientation
• Act as the champion of the customer across major deliverables, including onboarding, product/feature updates, and transitions to new offerings, while ensuring internal L&W teams have clear mandates and understanding of customer needs and expected outcomes
• Foresee US market trends and ensure L&W remains at the forefront of the market
• Develop, define, and execute a regional account strategy that delivers topline growth across content, products, and partnerships in a manner that exceeds regional performance expectations and captures increased market share for L&W
• Deliver client revenues in line with company targets, and grow incremental revenue through bespoke customer requests, upsells, and new product/premium offerings, thus broadening L&W's product footprint or shelf-space on client sites
• Protect L&W's commercial interests while responding to customer needs, effectively managing the balance between client satisfaction and the risk associated with delivering against bespoke requirements
• Develop new business initiatives with existing clients to extend revenues, and pursue new business opportunities for L&W within the United States
• Work with customers to compile data and insights to assess L&W product performance relative to competitors
• Lead internal L&W teams — including Product and Development — to effectively respond to client inquiries and concerns, and communicate feedback on client requirements, preferences, and value-adding features
• Represent L&W and the Commercial Team within the wider online iGaming industry with authority, know-how, and professionalism at all times, including travel to key tradeshows
• Support regional goals by ensuring various third parties enter the market, and liaise with stakeholders across L&W to further US business interests

Requirements

• Bachelor's degree in Commerce, Business Administration, or equivalent relevant experience
• A minimum of 8 years of experience as an account/commercial manager across any relevant online (digital) industry and sector
• Experience within online gaming and a passion for the industry
• Exposure to the B2C operator side of the iGaming business preferred
• Experience supporting key accounts and a proven track record in growing an existing business portfolio, and achieving and exceeding established revenue targets
• Experience developing and executing account or regional commercial strategy, ideally including structured executive engagement programs with clients
• A record of developing strong working relationships with executives, peers, and associates across multiple functions and lines of business
• Excellent communication skills
• Ability to work independently and possess strong organizational and time management skills
• Proven competence in negotiating, with a great deal of experience managing B2B clients and working under contractually agreed commercial terms
• Proficient in MS Office (Word, Excel and PowerPoint)
• Experience drafting proposals and presenting to clients is ideal

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development